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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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What are the delivery options available?We offer several delivery options to suit your needs, including standard shipping, express shipping, and same-day delivery. You can choose your preferred option at checkout.
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How do I request a refund?To request a refund, please contact our customer service with your order details. Refunds will be processed within 5-7 business days after we receive the returned item.
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Are there any items that cannot be returned?Yes, certain items such as perishable goods, custom-made products, and personal care items cannot be returned. Please refer to our return policy for more details.
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What is your return policy?We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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How can I make a donation?You can make a donation through our website using credit card, Google Pay, Apple Pay, or Tap to Pay. Simply click on the 'Donate' button and follow the instructions.
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Are donations tax-deductible?Yes, all donations to Wishes and Whiskers are tax-deductible. You will receive a receipt for your donation which you can use for tax purposes.
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How can I volunteer with Wishes and Whiskers?To volunteer with us, please visit our 'Get Involved' page and fill out the volunteer application form. We will get in touch with you with further details.
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